WATCH this video which demonstrates how we're going to keep customers and staff safe.
Young Driver has worked closely with its medical adviser, Dr David Perry, in developing the following processes. We have worked with the driving instructor associations and other trade bodies to ensure that our processes and PPE are entirely appropriate and best in class.
Each site is different and we have not adopted a ‘one size fits all’ approach. We have created processes and measures for each individual site to ensure that we operate as safely as we can. Following are some of the measures we are taking (these may change depending on the site you are attending). We will send detailed, site specific advice to customers by email ahead of their lessons so that they are informed of the changes in plenty of time. At all sites, our teams have received surface wipes, hand sanitisers and PPE items and we have provided video training on how to correctly use these. We have a regime of cleaning surfaces and public areas regularly.
The key here is to avoid close contact with people. Therefore, for most sites we will be moving to a car park based check in system, where a member of our staff will greet you as you arrive in your car and will check you in through your car window, away from other people and avoiding queues.
Where we have larger sites, there may be two or more separate check in points – directions to the right one for you will be notified to each guest ahead of their day and signs will be on site on the day.
We are not using our bus based or indoor hospitality areas at this time unless we can safely do so (e.g. in buildings where we can operate a one way flow), nor will we be serving refreshments – all to avoid handling items that have been touched by other people.
We recommend that parents view from outside viewing areas, where possible, maintaining social distance from other guests. Alternatively, you are welcome to watch from your car and we are reconfiguring many of our sites so that the car parks oversee the driving areas, where possible. We also recommend that families try to minimise the number of people coming on the day to watch to keep our viewing areas as clear as possible.
If you are arriving on foot or don’t check in via our car park-based check in host, then our usual check in desks will be open and manned and will feature Perspex screens.
One of the biggest risks we identified was the point when the driving instructors collect the young people for their lesson. We have changed this process as follows: at check in, we will give you the car number for your child’s car. Instructors will hold up your number at your allocated time when they are ready. Your child will then be guided to that instructor. We ask that pupils wait in the viewing area no more than two minutes before the lesson is due to start, ensuring social distancing.
We have established cashless facilities at every location, so if you wish to book an additional lesson (subject to availability) or buy an in-car film, we would ask that you do so safely via our cashless facility.
Drive Diaries and Magazines
We will not be using or giving out these at this time in order to avoid multiple people touching printed items and risking passing the virus on. We do have a record of all lessons, however, so this people who would like to take out discounted Young Driver insurance can do so without needing to use the Drive Diary as a record. Our magazine will be available on line to view.
In car films
We will still provide in-car films but the process will be slightly different. The SD cards will be kept in the cars and the driving instructor will insert in the video camera at the start of your lesson. At the end of the lesson, we will hand the SD card to the pupil having wiped it down with alcohol based sanitiser. (We have tested this process extensively and it does not effect the quality of the film). If you choose to buy an in car film on the day, we would ask that you pay by contactless debit or credit card transaction rather than cash at this time.
We ask that all Young Drivers arrive with their own mask to wear in the car. (We have disposable masks available at check in if you forget to bring yours.)
Young Drivers will have been given a car number upon arrival and we ask that pupils wait in the viewing area no more than two minutes before the lesson is due to start, ensuring social distancing.
Each driving instructor will hold up your number at your allocated time when they are ready. Your child will then be guided to that instructor. Pupils will be asked to clean their hands with an alcohol based hand sanitiser before they get in the car. We will not shake hands at any time. Our instructors will wear face protection and masks. We have chosen items which allow vision and speech to be unaffected.
At the end of the lesson, our instructors will ensure that the pupil is returned to the viewing area.
In the cars, each instructor has hand sanitiser and surface wipes. We have produced a series of training videos to ensure that our instructors understand how to ensure that the car and their PPE is clean and fit for purpose.
Each individual site has its own risk assessment to which the specific measures for each site have been added.
We are confident that the measures we have in place exceed those used by the government on driving tests and surpass those used by on-road driving schools. Our video training will ensure that staff know how to use their PPE equipment and we have also arranged for additional staff on etc days to ensure that customers are protected and public areas are kept clean.