Terms and Conditions
The Terms and Conditions detailed below apply to all bookings and orders. When you make a booking your contract is with The YOUNG DRIVER™ Training Limited, Dalton House, 60 Windsor Avenue, London, SW19 2RR.
Please read these terms and conditions carefully before making a booking with us or purchasing vouchers from us. You should understand that by making a booking or an order, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to make a booking or purchase vouchers.
SPECIAL OFFERS - All special offers unless otherwise stated cannot be used in conjunction with another offer. More than one discount cannot be applied to one transaction. 6 for 5s constitute a discounted price, so cannot be discounted any further.
All gift vouchers unless otherwise specified on the voucher itself are only valid for 9 months from date of purchase. A gift voucher or voucher from a third party vendor cannot be used as payment or part payment against another gift voucher.
1. INFORMATION ABOUT US
1.1 Youngdriver.eu is a site operated by The YOUNG DRIVER™ Training Limited (we). We are registered in England and Wales under company number 06979425 and with our registered office at Dalton House, 60 Windsor Avenue, London, SW19 2RR. Our VAT number is GB 979 0365 76.
1.2 YOUNG DRIVER™ provide goods and services relating to driver training, road safety and driver education.
2. SERVICE AVAILABILITY
Our site is only intended for use by people resident in the UK. We do not accept orders from individuals outside the UK.
3. YOUR STATUS
3.1 By making a booking with us or purchasing vouchers from us, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old; and
(c) You are resident in the UK; and
(d) You are accessing our site from the UK.
3.2 You agree the participant meets all terms and conditions of the qualifying questions in section 24 below
3.3 If we discover that you are not legally entitled to order certain goods or services, we will not be obliged to accept your order.
4. HOW THE CONTRACT IS FORMED BETWEEN US
After making a booking or placing an order for the purchase of vouchers, you will receive an e-mail from us acknowledging that we have received your booking. Please note that this does not mean that your order has been accepted. All bookings and orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the booking or order has been accepted (the Confirmation). The contract between us (Contract) will only be formed when we send you the Confirmation. It is normal for us to send the acknowledgement and the confirmation in the same email.
5. LESSON DESCRIPTIONS, FORMATS AND DURATIONS
Details of lesson description, format and timings given on our website and in any other literature are intended only to present a general idea of the lesson, and shall not be considered binding. In particular, photographs are for illustrative purposes only and do not form part of the Contract. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the lesson where such an alteration is for safety reasons or has been imposed by the venue. We cannot be held responsible for descriptions on any third party or agent sites.
6.1 E-vouchers or printed vouchers are evidence of payment for, and entitlement to, a given lesson or gift. Each voucher carries a unique serial number, which must be quoted when dealing with us. Vouchers and the associated references must be kept safely and securely. We cannot accept responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud. The unique serial number on the voucher should be used at the point of booking on the internet or alternatively sent to the operator if requested to secure the booking (we would recommend sending vouchers by secure mail as they are not replaceable if lost).
6.2 Vouchers are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. We accept no liability in these circumstances. Vouchers can only be redeemed once and therefore should be kept safe and not photocopied or distributed to others as we accept no liability for identity fraud. All vouchers are non-refundable unless you cancel the Contract under clause 9.1.
6.3 Each voucher is valid for a period of nine months from date of purchase unless otherwise stated. Lessons must be booked prior to the nine months expiry date, otherwise the voucher will be deemed invalid and no liability will be accepted by us. By way of example, if a voucher is purchased on 25th February, it will be valid until 24th November in the same calendar year.
6.4 A voucher which has been re-sold (for example, through Internet auction sites or by any other means) without our prior consent will be considered invalid and neither we, nor any of our lesson operators, will be under any obligation to provide any service.
7.1 The price of a lesson or course of lessons will be the price set out on the relevant page of this website. We reserve the right to change the pricing at any time, however, if we accept a booking from you the price will be set out at the point of order in the Confirmation. Prices on the website are shown in pounds sterling (GBP) and are inclusive of UK VAT once the VAT number is published in this document.
7.2 Payment must be made in full at the time of booking lessons or placing an order for vouchers by credit or debit card.
7.3 The costs of delivery of vouchers to you will be as displayed to you on our website. We will deliver vouchers to you:
(a) by email as soon as we send you the Confirmation; or
(b) by post as soon as reasonably possible and in any event within 30 days after the day we send you the Confirmation, depending of the delivery method you selected when placing your order.
8. Discount Codes and Entitlements
From time to time, we may make offers and discounts at various locations or times of year. We reserve the right to exclude any product from discount schemes. Only one discount code may be used per order. Discounts apply to new orders only and cannot be used against exchanges, money on account, delivery and fulfillment charges or any other facility provided by us. You may be required to provide evidence of your entitlement to any discount.
9.1 Where you have purchased vouchers from us, you may cancel the Contract at any time within 14 days of receiving the Confirmation (see below for refund options) by letting us know that you wish to end the contract with us by emailing us at [email protected] or by telephoning the booking team on 0333 577 9010. You acknowledge that you will no longer have the right to cancel the contract where you redeem your voucher either in part or in full.
9.2 You may at any time up to 28 days before the lesson, cancel the booking (see below for refund options)
9.3 Nothing in this clause affects your statutory rights.
10. LESSON TIMES & LOCATION
We reserve the right to change the times of the lesson and/or the location of the venue in exceptional circumstances and if the change in time and/or location does not affect your ability to attend the lesson. We will notify you as soon as possible of any necessary changes. If the change in time of the lesson and/or location of the venue results in you being unable to attend the lesson, you may, following our notifying you of the changes, contact us to end the contract and receive a refund for any lessons paid for but not received.
11. OUR REFUNDS POLICY
11.1 When you cancel a contract for the purchase of a voucher within the 14 day cooling-off period (see clause 9.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation.
11.2 When you cancel a booking and you are not entitled to a refund (because you are cancelling the Contract where we are not at fault or you are not entitled to cancel under clauses 9.1, 10, 16 or 20):
(a) if you cancel more than 28 days before the lesson, we shall issue you with a credit note to be used for another lesson (subject to availability).
(b) if you cancel 28 days or less than 28 days before a lesson, you shall not be entitled to a credit note but we shall endeavour to rearrange an alternative date where possible and subject to availability.
(c) if you cancel less than 7 days before a lesson or you fail to attend a lesson, you shall not be entitled to any refund or credit note.
11.3 Where you are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your booking.
12. OUR LIABILITY
12.1 Our liability for losses you suffer as a result of us breaking the Contract is strictly limited to the price paid for the booking or the voucher purchased.
12.2 We shall not be liable for any loss, damage or costs you may incur which is not a foreseeable result of us breaking the Contract, such as travel or hotel expenses.
12.3 Nothing in these terms excludes or limits in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12.4 We only provide lessons and vouchers to consumers for private use. If you book lessons or purchase vouchers for any commercial, business or re-sale purpose, we will have no liability to you for any:
(a) loss of income or revenue;
(b) loss of business, business interruption or loss of business opportunity;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
13. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to us in writing to the YOUNG DRIVER™ Training Limited, Dalton House, 60 Windsor Avenue, London, SW19 2RR or by email at [email protected] We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control provided that we take reasonable steps to prevent or minimise the delay. If there is a risk of substantial delay and we are not able to re-arrange the lesson with you at a mutually agreed time, you may contact us to end the contract and receive a refund for any lessons you have paid for but not received.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. ENTIRE AGREEMENT
19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
20.1 We have the right to revise and amend the lessons you book with us from time to time to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements, including but not limited to changes in our system's capabilities.
20.2 We may make changes to these terms and conditions, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund of any lessons booked but not yet received.
21. LAW AND JURISDICTION
This Contract will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
22. INTELLECTUAL PROPERTY
Material found within the pages of www.youngdriver.eu may not be copied, reproduced, downloaded, posted broadcast or transmitted in any way without the prior written permission of The YOUNG DRIVER™ Training Limited.
23. DATA PROTECTION
24. QUALIFYING QUESTIONS
24.1 By booking a lesson or purchasing a voucher you agree the person participating in the lesson either booked by you or booked using a voucher purchased by you:
(a) is over the age of 10 years old with a minimum height of 1.42 metres and that they shall be accompanied throughout their attendance at the venue by an adult or guardian over the age of 18 years;
(b) is in good health and has eyesight at least to the standard required by law for driving, unless agreed otherwise with the organisers prior to the time of booking;
(c) will not take part in the lesson if you are aware that he/she suffers from any medical conditions that could affect their ability to drive, or if he/she is taking any medicines specifically stating that he/she should not drive. If you are in any doubt as to the effect of any condition or medication on the eligibility to participate then this should be raised prior to attendance. Nor should a participant take part in any driving activity if you are aware that he/she is under the influence of alcohol or non-prescription drugs;
(d) must not use hand held mobile phones (or other communication devices) at any time whilst driving and the participant must wear a properly fastened seat belt at all times whilst driving (or being driven in) an event vehicle;
(e) must comply with all our reasonable requests and the reasonable requests of our authorised representatives during your attendance at the venue.
24.2 You agree that our decision on a participant’s eligibility to participate in a lesson and/or the decision of our authorised representatives is final in every respect
24.3 You will not be entitled to a refund if a participant is in our opinion ineligible to participate in a lesson and you are not entitled to cancel the Contract, pursuant to clause 9.1.
25.1 You and participants for whom you book a lesson or purchase vouchers consent to the filming and recording of lessons as part of their involvement in the Driving Experience and that the resulting footage may be used for the purposes of promoting us. You agree that the intellectual property rights of the footage are property of YOUNG DRIVER™ Training Ltd. Use of customer’s own video or photography equipment is subject to agreement by YOUNG DRIVER™ Training Ltd.
25.2 For customers paying for camera footage as part of their experience, in the event that the Driving Experience fails to record, we will only refund the cost of the video recording that the customer has paid for in advance of the Driving Experience. We make no guarantees of audio during the recording as the purpose is to provide the visual of the participant and their view outside of the car during the experience.
26. PROBLEMS ON THE DAY
We welcome your feedback on all of our lessons. If you encounter a problem on the day, please immediately bring it to the attention of the host or driving instructor at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please write to us providing your voucher reference, participant name and venue details, details about your problem, including who you spoke to on the day and we will be happy to take the matter up with the operator on your behalf. The address to write to is: Customer Services, YOUNG DRIVER™ Training Limited, Dalton House, 60 Windsor Avenue, London, SW19 2RR.
27. THIRD PARTIES AND RE-SALE
This Contract is between you and us. No other person shall have any rights to enforce its terms.
Terms and Conditions for our suppliers can be found here