Our Customer Committment
Young Driver is committed to providing a safe experience for our customers. We're delighted to announce that we've been awarded the ‘We’re Good to Go’ Covid-19 industry standard and charter mark by Visit Britain.
This means that we have adhered to Government and public health guidance, and have all the required processes in place to ensure a safe and enjoyable visit for all.
How are we keeping customers and staff safe?
Young Driver has delivered over 45,000 driving lessons since July 2020, i.e. during the pandemic.
We are able to do this largely because our activities take place outside, where the risk of infection is much less as families are able to check in and watch lessons outdoors.
Obviously, the driving lessons themselves take place in cars and we have received comprehensive advice from our medical consultant on the correct procedures and PPE to keep our customers and staff safe.
You will see that we are operating with the windows fully or partially open to ensure fresh air in the cars and we don’t use the air conditioning or fans in the cars. Most importantly, we ensure that all of our staff and customers wear face masks when inside the cars and sanitise their hands before every lesson.
We also sanitise every car between every lesson.
Here's a short video showing just how we're making the lessons as safe as possible for everyone:
Regular customers may also notice that we have additional hosting staff in place to make check in smoother and to ensure that social distancing is adhered to. We have also ensured that our team managers are not delivering lessons at this time so that they can focus on the safety procedures and answering customer queries.
CLICK HERE for more details of our safety measures.
Q. What do I need to bring to a lesson?
A. All customers and spectators must bring a face covering.
Q. How many people can I bring to a lesson?
A. All customers must follow the current government guidance limiting spectators to a maximum of six people (including the driver). Please keep visiting spectators to a minimum to avoid any overcrowding on site and to help with social distancing.
Q. Do drivers need to wear a face covering?
A. It is company policy that all participants wear a face covering. We have a duty of care to our staff to keep them safe. If you are unable to wear a face covering for medical reasons or require the instructor to wear a clear facemask to facilitate lip reading, please telephone the office to discuss your precise requirements and we will do our utmost to accommodate you.
Q. Are the driving instructors wearing face coverings?
A. Yes all driving instructors and hosts are wearing face coverings.
Q. What happens to my booked lesson if there is another national lockdown?
A. All booked lessons will be rescheduled to future dates. We will contact you by email to let you know how to reschedule the lesson.
Q. I have a gift voucher. What happens if there is another national lockdown?
A. The expiry date on your gift voucher will be extended so that you have reasonable time to take up your voucher.
Q. My child attended Young Driver and has since tested positive
A. You should alert your relevant track and trace organisation and give them the telephone number for Young Driver. They will call us and we can ensure they have the details for our driving instructor. They won’t state your name for reasons of confidentiality, but it is important that our instructor isolates to reduce the risk of spreading the virus.
Q. What happens if the driver has to self isolate and can't make the booked lesson?
A. Please let us know as soon as you can and we will reschedule your lesson to an alternative date.
Q. I bought a voucher directly from Young Driver and it's due to expire. Will I lose my voucher?
A. All vouchers purchased before March have been extended by an additional 2 months and we have been running extra dates to ensure that we have had surplus capacity so that vouchers can be accommodated.